This document outlines the rules, rights, and responsibilities of all parties using the Kenzo118 platform. We have written it in plain language – because we believe transparency is the foundation of trust.
Key Points
A summary of six key points from the kenzo118 Terms & Conditions — for a quick overview before reading the full document
Each individual may only hold one account at Kenzo118. Duplicate accounts will be suspended and all balances may be forfeited. Registration details must be accurate and current – the name, phone number, and bank account you provide must be your own.
Kenzo118 is an exclusive platform for individuals aged 18 and above. Age verification is carried out during registration and at the time of the first withdrawal. Any account found to belong to an underage individual will be suspended immediately and the balance returned to the original deposit method.
All transactions on Kenzo118 are conducted in Malaysian Ringgit (MYR). Deposits can be made via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, FPX, Maybank2u, and CIMB Clicks. Withdrawals are processed to a Malaysian bank account or digital wallet registered in the same Member's name.
All bonuses and promotions at Kenzo118 carry clearly stated wagering requirements. These requirements typically range from 15x to 40x the bonus value, depending on the promotion type. Bonuses cannot be withdrawn directly — they must first be wagered in games until the specified requirements are met.
Kenzo118 adheres to strict data protection standards. All personal information is secured with 256-bit SSL encryption and is not shared with third parties without the Member's written consent. For full details, please refer to the Kenzo118 Privacy Policy, accessible from the homepage.
Kenzo118 provides self-control tools including deposit limits, self-exclusion breaks, and full self-exclusion for all members. Using these tools is every member's right, and Kenzo118 is committed to honouring all genuine self-control requests made by members.
By registering for or using the platform Kenzo118, you agree to be bound by these Terms & Conditions in their entirety. Please read this document carefully before making any deposit or placing any bets. If you do not agree with any part of these Terms, please refrain from using this platform.
These Terms & Conditions ("Terms") govern the relationship between Kenzo118 ("Platform", "we", "the company") and every individual ("Member", "you", "user") who registers for or uses the platform at kenzo118.best and all associated subdomains.
In this document, the following terms carry the meanings stated:
These Terms apply to all Members accessing the Kenzo118 Platform from any location in Malaysia, regardless of the device used (desktop, mobile phone, or tablet). This document should be read together with the Privacy Policy and Responsible Gaming Guidelines available on the Platform.
To register for and use the Kenzo118 platform, you must meet all of the following eligibility requirements at the time of registration and throughout your use of the platform:
Important: kenzo118 reserves the right to request identity verification documents at any time to confirm Member eligibility. This includes a Malaysian identity card (MyKad), driver's licence, or valid travel document. Failure to provide the requested documents within the stipulated timeframe may result in temporary account suspension pending verification.
Kenzo118 uses automated age verification technology during the registration process. However, manual verification may be requested at any time, particularly during the first withdrawal or when there are signs indicating possible use by an underage individual.
Each individual is only permitted to have one (1) active account at Kenzo118 at any one time. This includes accounts registered under different names, different email addresses, or using different devices or IP addresses. Kenzo118 employs advanced detection technology to identify duplicate accounts.
If duplicate accounts are found under the same name or belonging to the same individual, Kenzo118 reserves the right to:
Members are fully responsible for ensuring that all information provided during registration and while using the platform is accurate, complete, and up to date. This includes full name, email address, phone number, and bank account or digital wallet details for withdrawal purposes.
Kenzo118 is not liable for any losses or delays in payment processing resulting from inaccurate or outdated account information provided by the Member. Members are encouraged to update their account details promptly whenever any changes occur.
Members are fully responsible for keeping their Kenzo118 account password and login credentials secure. We recommend using a strong password (minimum 8 characters, combining uppercase letters, lowercase letters, numbers, and symbols) and enabling two-factor authentication (2FA), which is available in your account settings.
Kenzo118 will never ask for your password via email, WhatsApp, or any other communication channel. If you receive such a request, please contact our security team immediately via live chat on the platform.
Kenzo118 accepts deposits via the following Malaysian payment methods:
All deposits must be made by the Member themselves using a payment method registered in their name. Kenzo118 does not accept third-party deposits on behalf of Members.
The minimum deposit amount per transaction is RM 10. The maximum deposit limit varies depending on the chosen payment method and the Member's VIP tier. Diamond VIP Members have no daily deposit limit set by Kenzo118, though limits imposed by the payment provider still apply.
Successfully processed deposits are normally credited to your Kenzo118 account in under 60 seconds. In exceptional cases, processing may take up to 30 minutes depending on the payment provider's system. If your deposit has not been credited after 30 minutes, please contact our support team with proof of transaction.
Important Note: Kenzo118 does not charge any transaction fees for deposits. However, your payment method provider may apply their own fees. Please check with your provider before making a deposit.
Members declare that all funds deposited into Kenzo118 are from legitimate and lawful sources and are not proceeds of any illegal activity. Kenzo118 complies with applicable anti-money laundering (AML) laws and reserves the right to freeze accounts and report any suspicious activity to the relevant authorities.
Members may make a withdrawal at any time, provided the following conditions are met:
Daily withdrawal limits are as follows, based on your VIP tier:
Withdrawals are typically processed within the following timeframes depending on the Member's VIP tier:
For jackpot winnings exceeding RM 50,000, additional verification is required and may take between 24 to 72 business hours. This is a standard security measure to confirm the legitimacy of large winnings.
Withdrawal Policy: kenzo118 only processes withdrawals to the same payment method or under the same name as the original deposit. This is an important fraud prevention measure. Withdrawals to third-party accounts are not permitted under any circumstances.
All bonuses and promotions offered by Kenzo118 are subject to wagering requirements, which are clearly stated in each promotional offer. Members are encouraged to read the full terms of each bonus before accepting it.
The general wagering requirements are as follows:
When fulfilling bonus wagering requirements, each game type contributes to the wagering requirement as follows:
Kenzo118 reserves the right to void any bonus awarded if there is evidence of bonus system abuse, including but not limited to hedging bets, using low-risk gambling strategies solely to fulfil wagering requirements, or repeated misuse of promotions.
Bonuses are additional rewards from Kenzo118 and do not constitute an obligation. Kenzo118 reserves the right to modify, withdraw, or terminate any promotional offer at any time with reasonable notice to affected Members.
All games on the Kenzo118 platform use a Random Number Generator (RNG) that is independently audited by a recognised and accredited certification body. This ensures that every game outcome is truly random and cannot be influenced or manipulated by any party, including Kenzo118 itself.
The Return to Player (RTP) value for each game is as stated in the respective game information. RTP is a long-term figure calculated over millions of rounds – it is not a guarantee of winnings in any individual session.
In the event of a technical error, software bug, or system disruption during a game session, Kenzo118 reserves the right to:
Kenzo118 strives to resolve all technical issues in the shortest time possible and will provide reasonable compensation to affected Members for circumstances beyond their control.
Every game at Kenzo118 has its own minimum and maximum bet limits, which are displayed within the game interface. Members are advised to check these limits before playing, especially when using bonus funds, which may carry different maximum bet limits from the standard limits.
The following actions are strictly prohibited on the Kenzo118 platform and may result in immediate account termination without notice, along with forfeiture of all balances and winnings:
Kenzo118 employs a sophisticated fraud detection system that continuously monitors all account activity. Any suspicious activity will be investigated and appropriate action will be taken, including reporting to the relevant authorities where necessary.
Members may close their Kenzo118 account at any time by contacting the customer support team via live chat or email at support@kenzo118.best. Prior to account closure, Members must ensure there are no outstanding active bets and that all eligible cash balances have been withdrawn.
Kenzo118 reserves the right to suspend or close a Member's account, with or without prior notice, under the following circumstances:
If an account is terminated for reasons that are not the Member's fault, all valid cash balances (excluding bonus funds that have not yet met the wagering requirements) will be returned to the Member via the original payment method within 7 business days.
Kenzo118 strives to ensure the platform operates smoothly, securely, and reliably at all times. However, we cannot guarantee the platform will be entirely free from disruptions, errors, or downtime. kenzo118 shall not be held liable for any losses incurred by Members arising from:
Kenzo118's total liability to any Member under any circumstance is limited to the Member's net deposit amount in the 30 days preceding the relevant claim.
Kenzo118 is fully committed to the principles of responsible gaming. We provide a range of tools to help Members manage their gambling activity:
If you are concerned about your own gambling habits or those of someone you know, please contact the kenzo118 customer support team, who are trained to direct you to appropriate help resources. Responsible gaming is a shared responsibility — and kenzo118 is always here to help.
Remember: Gambling should be an enjoyable form of entertainment. Never gamble with money you cannot afford to lose. If you feel that gambling has become a problem in your life, please seek help immediately. For more information, visit the Responsible Gaming us.
Kenzo118 reserves the right to amend, update, or replace these Terms & Conditions at any time. Members will be notified of significant changes through:
Continued use of the Kenzo118 platform after notice has been given will be deemed acceptance of the amended terms. If you do not agree with the changes made, you have the right to close your account within 14 days of the notice date and withdraw all valid cash balances.
The date these terms were last updated is January 2026. Version history of the terms is available upon request from the Kenzo118 customer service team.
For any enquiries regarding these Terms & Conditions, please contact us at support@kenzo118.best or via the 24/7 live chat available on the Kenzo118 platform.
These Terms & Conditions are to be read together with the kenzo118 Privacy Policy, which explains in detail how we collect, store, and process your personal data. To fully understand your privacy rights, please read Privacy Policy in full.
FAQ
Responsible Gaming
Kenzo118 offers deposit limits, loss limits, wagering limits, cooling-off periods, and self-exclusion, all of which can be activated directly from your account dashboard without needing to contact anyone. Using them is a sign of wisdom, not weakness.
Kenzo118 is an 18+ platform only. If you share a device with younger family members, make sure to log out after every session and never save your password on shared devices to prevent unauthorised access.
If you or someone you care about is struggling with a gambling problem, don't wait until things reach a crisis point. Reach out to the Kenzo118 team via live chat – we will provide information on professional support resources available in Malaysia.
Your Kenzo118 account keeps a full history of all deposits, withdrawals, and play sessions. Review these records regularly to get a clearer, more objective picture of your playing habits and make more informed, responsible decisions.
Kenzo118 believes that players who understand their rights and responsibilities will enjoy a better and safer gaming experience. Register today and join over 120,000 Malaysian members who play smart and responsibly.