At Kenzo118, your privacy is more than a legal requirement – it is a moral responsibility we take seriously every day. This document clearly explains what we collect, how we use it, and your rights as a member.
Data Protection Commitment
Here is how Kenzo118 ensures every Malaysian member's personal data is managed with trust and transparency
All communications between your browser and Kenzo118's servers are protected with 256-bit SSL encryption – the same security technology used by leading Malaysian banking institutions such as Maybank and CIMB. Your data cannot be intercepted by any third party during transmission.
Kenzo118 has never and will never sell, rent, or trade members' personal information to any third party for marketing or commercial purposes. Your data belongs to you – it is not a business asset for us to deal to others.
Kenzo118 only collects information that is genuinely necessary to provide you with a safe and responsible service. We do not collect irrelevant or excessive data – every piece of information you provide has a clear purpose, as set out in this policy.
As a Kenzo118 member, you have the right to access, correct, request a copy of, and in certain circumstances request the deletion of your personal data. The process for exercising these rights is straightforward and can be done through your account or by contacting our customer support team.
Your personal data is stored on servers protected by multiple layers of physical and digital security. Access to member data at kenzo118 is restricted to personnel with a legitimate need who have completed comprehensive data security training.
In the event of any security incident that may affect your personal data, kenzo118 is committed to notifying you within the timeframe required by applicable data protection laws — without delay and without withholding any material information.
This Privacy Policy explains how Kenzo118 collects, uses, stores, and protects your personal data when you use our platform at kenzo118.best. By registering or continuing to use the Kenzo118 platform, you agree to the terms set out in this document. Please read it carefully.
Kenzo118 takes the privacy and personal data protection of its members very seriously. Since the platform was founded in 2018, data security has been one of our top priorities in every technical and operational decision we make.
We understand that when you register with kenzo118 and share your personal information with us, you are placing an immeasurable amount of trust in this platform. That trust is what we value most – and this Privacy Policy is our written commitment to you on how we will honour and protect it.
This policy is written in plain, easy-to-understand language because we believe every Malaysian member deserves to know exactly what happens to their data – without having to wade through pages of confusing legal jargon. If anything is still unclear, the kenzo118 customer support team is happy to help.
This Privacy Policy applies to all personal data collected through the kenzo118 website, mobile application (where applicable), email and WhatsApp communications, and all other interactions between you and the kenzo118 platform.
Summary: Kenzo118 collects only the data that is necessary, uses it for transparent purposes, never sells it to anyone, and protects it with the latest security technology. You have full rights to access, correct, and in certain circumstances, request the deletion of your data.
When you register or use the Kenzo118 platform, you provide the following information directly to us:
When you use the kenzo118 platform, our systems automatically record the following technical information:
In certain cases, kenzo118 may receive information about you from trusted third parties, including:
Kenzo118 does not purchase your personal data from any data brokers or marketing companies. All third-party data we receive is strictly for security, verification, and legal compliance purposes.
Kenzo118 uses your personal data for specific, legitimate, and transparent purposes. Below is a summary of how your data is used:
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Account management & registration | Name, email address, phone number, password | Contractual necessity |
| Deposit & withdrawal processing | Financial information, transaction records | Contractual necessity |
| Identity verification (KYC) | MyKad, date of birth, verification documents | Legal obligations |
| Fraud prevention & security | IP address, log data, activity records | Legitimate interest |
| Customer Support | Contact information, interaction history | Contractual necessity |
| Promotional communications (with consent) | Email, phone number | Consent |
| Responsible gambling | Game records, betting behaviour | Legal obligations & legitimate interests |
| Platform analytics & improvement | Anonymised usage data | Legitimate interest |
Kenzo118 will not use your data for any purpose beyond those stated above without first obtaining your renewed consent. If we intend to use your data for a new or different purpose, you will be notified and given the option to accept or decline.
Kenzo118 states clearly: we do not sell, rent, or transfer your personal data to any third party for marketing, advertising, or commercial purposes. This is an absolute commitment with no exceptions.
In limited and specific circumstances, kenzo118 may share your information with the following parties:
Our Commitment: Every third party that receives your data from Kenzo118 is bound by a strict data processing agreement requiring them to protect your data at the same or higher level of security that we ourselves maintain. They may only use your data for the specific purposes set out in their agreement with Kenzo118.
Kenzo118 implementing multiple layers of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or unintended deletion.
Access to members' personal data within Kenzo118's systems is restricted to staff with a legitimate need, based on a strict need-to-know principle. All staff with access to member data undergo background checks, data protection training, and are bound by stringent confidentiality agreements.
Kenzo118 maintains a comprehensive incident response plan to address any data breaches. Should a security incident affecting your personal data occur, we will notify you within the timeframe required by applicable data protection laws, along with details of the incident and the steps that have been and are being taken to address it.
No security system can guarantee 100% protection under all circumstances. That said, Kenzo118 continuously invests in the latest security technologies and best practices to reduce risk to the lowest level achievable.
Cookies are small text files stored on your device when you visit the Kenzo118 website. They help our platform function more effectively and deliver a more personalised experience for you.
You can manage and delete cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the kenzo118 platform. For instructions on managing cookies across different browsers, please refer to your browser's help documentation.
Kenzo118 pays particular attention to the protection of financial data given its high sensitivity. Here is how we manage your financial information:
All deposit and withdrawal transactions at kenzo118 are processed through secure, recognised payment gateways. Supported payment methods — including DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, FPX, Maybank2u, and CIMB Clicks — all operating under their own security protocols that comply with PCI DSS (Payment Card Industry Data Security Standard).
Kenzo118 does not store digital wallet PINs, internet banking passwords, or full payment card details in our systems. This sensitive information is processed directly by the relevant payment providers and never passes through kenzo118 servers.
Transaction records (deposit amounts, withdrawals, and dates) are retained by Kenzo118 for anti-money laundering compliance, dispute resolution, and customer service purposes. These records are accessible only by the member themselves via the account dashboard, or by authorised teams for specific purposes.
Payment Guarantee: kenzo118 will never ask for your PIN, internet banking password, or OTP through any communication channel. If you receive such a request purportedly from kenzo118, it is a scam – please report it to our security team immediately.
Kenzo118 does not retain your personal data indefinitely. Retention periods depend on the type of data and the purpose for which it was collected:
Once the applicable retention period has elapsed, your data will be securely deleted or anonymised using procedures that ensure it cannot be recovered or re-linked to you.
As a kenzo118 member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
Your Privacy Rights
Kenzo118 guarantees these privacy rights for all Malaysian members – exercise them freely whenever you need to
You have the right to request a copy of all personal data that Kenzo118 holds about you. This request will be processed within 30 days of submission. You may submit your request through your account dashboard or by contacting our data protection team.
If any personal data we hold about you is inaccurate or out of date, you have the right to request a correction. Basic updates such as your email address and phone number can be made directly through your account settings without needing to contact our team.
Under certain circumstances, you may request the deletion of your personal data from kenzo118's systems. This right is not absolute — we may need to retain certain data to fulfil valid legal or contractual obligations. We will provide a clear explanation if a request cannot be fully accommodated.
You may request that Kenzo118 restrict the processing of your data in certain situations – for example, while you are disputing the accuracy of your data or awaiting the outcome of a deletion request. While a restriction is in place, we will retain your data without processing it further.
You may request kenzo118 to provide your personal data in a structured, machine-readable format. This allows you to transfer your activity records to another platform should you choose to do so. Data will be provided in standard JSON or CSV format.
You can object to the use of your data for marketing communications at any time – simply click the "unsubscribe" link in any marketing email from Kenzo118, or update your communication preferences in your account settings. Your request will be processed immediately.
If you are dissatisfied with how Kenzo118 handles your personal data, you have the right to lodge a complaint with the relevant data protection authority. We encourage you to contact us first, as we believe most concerns can be resolved more quickly and directly through our customer support channels.
To exercise any of the rights above, please contact the Kenzo118 data protection team by email at support@kenzo118.best with the subject line "Privacy Rights Request" or via 24/7 live chat. Please include your account username and the specific right you wish to exercise. We aim to respond within 5 business days.
Kenzo118 is a platform intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we discover or are made aware that personal data belonging to a minor has been collected without our knowledge — for example, if someone provided false information during registration — we will:
If you are a parent or guardian who believes your underage child has used the Kenzo118 platform, please contact us immediately at support@kenzo118.best. We will take prompt action to resolve the situation.
Family Protection Measures: If you share a device with younger family members, we recommend that you always log out of your kenzo118 account after each session, avoid saving your password on shared device browsers, and enable parental controls on the device.
Kenzo118 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, data protection legislation, or the services we offer.
When significant changes are made, we will:
Continued use of the Kenzo118 platform after notice of an amendment has been given will be considered your acceptance of the updated policy. If you do not agree with the changes made, you have the right to close your account and withdraw any remaining balance.
Previous versions of this Privacy Policy are available upon request from the kenzo118 customer support team for reference. This Policy was last updated on January 2026.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, we encourage you to reach out to us directly:
We aim to respond to all privacy enquiries within 5 business days. For requests that require more in-depth investigation (such as data access or data deletion requests), processing may take up to 30 days depending on the complexity of the request.
For enquiries regarding this Privacy Policy or to exercise your privacy rights, please contact us at support@kenzo118.best. We are committed to responding clearly and within a reasonable timeframe.
For a full understanding of your rights and responsibilities as a Kenzo118 member, please also read Terms & Conditions and Responsible Gaming Guide in full. Both documents complement this Privacy Policy.
Frequently Asked Questions
Privacy in Responsible Gambling
Kenzo118 uses gameplay record data solely to help identify and support members who may need assistance
Kenzo118 uses members' game record data to identify patterns that may indicate a gambling problem – such as a sudden increase in play duration or a significant rise in deposits. This is done solely to enable us to reach out to members who may need support, and not for any commercial purpose.
If you use Kenzo118's responsible gambling tools – deposit limits, self-exclusion, or cooling-off periods – this information is kept strictly confidential and is never shared with any party. Using these self-control tools will not affect your VIP status or rewards.
Member self-exclusion information is stored separately with a higher level of security. Staff without a legitimate need are not permitted to access this information. This data is used solely to ensure that self-exclusion is enforced effectively.
All decisions relating to your self-exclusion limits on Kenzo118 are entirely yours to make. Our team can provide information and support, but we will never use your data to influence the self-control choices you make. For more information, visit our Responsible Gaming page.
Kenzo118 safeguards the privacy and personal data of over 120,000 Malaysian members every day using the latest security technology. Register today and enjoy a safe, fair, and protected online entertainment experience.